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Rain check policy

POLICY AND CONDITIONS

The International Balloon festival of Saint-Jean-sur-Richelieu is happy to offer shows and flights to their festivalgoers. However, since hot air balloon flights require particular weather conditions, and that the security of our passengers and pilots are at the top of our priorities, it is possible that certain flights may be cancelled.

To offer a complete experience to their festivalgoers and in the event that the evening flight is cancelled, the International Balloon Festival offers the possibility to anyone that purchased a 1-day ticket (youth 1-day ticket, regular 1-day ticket, 1-day family package) to obtain a rain check ticket of equal value of the one bought in the first place. Therefore, festivalgoers obtain a second chance at witnessing a flight.

To obtain your rain check ticket, please follow these steps:

From the moment it is announced that the flight is cancelled, and before the beginning of the shows on the big stage, head over to the exit.

You will receive a coupon code in exchange for your 1-day bracelet (obtained with your 1-day ticket purchase, or on the validation of your electronic 1-day ticket). Please note that anyone wishing to exchange their 1-day bracelet for a coupon code needs to present themselves at the exit in person. It is impossible to obtain an additional coupon code for a third party that may not be present.

Once you have obtained the coupon code, you have two options: get a rain check ticket for the current edition of the festival or, if it is impossible for you to come back to the current edition, the International Balloon Festival offers the possibility for you to get a rain check ticket for the next edition of the festival the following year.

To obtain your rain check ticket, head over to the official website of the International Balloon Festival of Saint-Jean-sur-Richelieu, in the “Buy tickets” section. Enter the 12 digits code in the appropriate field according to your ticket type. Once your ticket appears on the screen, all that is left to do is print it!

WARNING | DEADLINES: This is a limited time offer. If you wish to redeem your rain check ticket for the current edition of the festival, you have until the last day of the event to do so. If you would rather come back the following year, keep your coupon code until the day after the event and activate your rain check ticket online before the 31st of October of the current year.

IMPORTANT: Since the rain check ticket obtained with a coupon code is not a ticket that is bought, you will not receive a 1-day bracelet at your arrival on the festival’s site. It is therefore impossible to obtain a second coupon code should the evening flight be cancelled once again on your second visit.

*NO REFUND ON THE PURCHASE OF TICKETS, PACKAGES AND PASSPORTS.

*RESALE OF COURTESY AND VIP TICKETS IS ILLEGAL. THE INTERNATIONAL BALLOON FESTIVAL IS ALLOWED TO REFUSE ACCESS TO ANYONE ATTEMPTING TO ENTER WITH TICKETS OBTAINED ILLEGALLY.